Effective September 17, 2026
1. Subscription billing
MeritPad Pro is offered as a recurring monthly or annual subscription. The price and billing interval are displayed before you confirm payment in Stripe Checkout. Unless canceled, the subscription renews automatically using the payment method saved with Stripe.
2. Included usage
Included usage is shown on the pricing and account pages. Free accounts receive two complete resume improvements every seven days; guided, one-click, and general improvement each count as one. Pro usage renews with the subscription billing period. Unused included usage has no cash value and does not roll over. Failed AI requests are restored automatically.
3. Cancellation
You may cancel through Account → Subscription and usage and the Stripe customer portal. Unless otherwise stated during cancellation, Pro access continues until the end of the current paid billing period and the subscription will not renew. Deleting only saved resume data does not cancel a subscription. Permanently deleting the entire MeritPad account cancels an active subscription immediately and ends access at that time.
4. Refunds
Subscription charges are generally non-refundable after a billing period begins, except where required by law or when a duplicate or incorrect charge occurred. For a first-time purchase, we will consider a refund request made within seven calendar days when no Pro AI generation has been used after that charge. Approved refunds are sent to the original payment method and processing time is controlled by the payment network.
5. Failed payments and plan changes
Stripe may retry a failed payment. Pro access can be restricted when a subscription becomes unpaid, canceled, expired, or otherwise inactive. Any future price change will apply prospectively and will be disclosed as required before it affects an existing subscription.
6. Requesting billing help
Contact us through the support page or at support@meritpad.com. Include the email on the MeritPad account and the Stripe invoice or receipt identifier. Never send full card details.